Frequently Asked Questions

Everything you need to know about shopping with Universal Music Nordic

What are the shipping costs and delivery times for the Nordic region?

We offer standard and express shipping across Norway, Sweden, Denmark, and Finland. Standard delivery typically takes 3-5 business days, while express takes 1-2 business days. Shipping costs are calculated at checkout based on your location and package weight.

Are your vinyl records and CDs official releases?

Yes, every item sold on our store is an official release from Universal Music Group labels. We guarantee 100% authentic merchandise, vinyl, and physical media directly from the source.

What is your return policy for opened media?

To ensure quality for all collectors, we only accept returns on vinyl, CDs, and DVDs if they are still in their original factory shrink-wrap. If an item is defective or damaged upon arrival, please contact our support team within 14 days for a replacement.

Will I have to pay customs duties on my order?

Orders shipped within the EU and Norway are typically processed to include local VAT. However, customers are responsible for any specific local import duties or handling fees that may be applied by your country's customs office.

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Klarna, and Apple Pay to provide a secure and flexible checkout experience.