Returns & Exchanges

We want you to be fully satisfied with your purchase from Universal Music Nordic. If you are not happy with your order, you can return any unused item in its original packaging within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Log in to our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely pack the products in their original packaging, ensuring that all vinyl, CDs, or merchandise are protected to prevent damage during transit.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized postal service location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing